Data We Collect or Process
- Email address and authentication identifiers, such as Firebase UID, where sign-in is used.
- Account sign-in metadata needed for authentication and account continuity.
- Subscription and entitlement information used to determine access to paid features, plan status, and usage limits.
- App preferences and configuration settings, such as workspace options, product limits, and feature state.
- Customer support communications if the user contacts SoTree for help.
- Imported social-media archive files and archive-derived analysis are used to provide app functionality inside the app experience. SoTree does not sell this content or use it for advertising.
How We Use Information
- To create and maintain user accounts.
- To authenticate users.
- To verify subscription access and manage premium entitlements.
- To enforce free and premium product limits.
- To store app preferences and feature state.
- To troubleshoot service issues and improve reliability.
- To respond to support requests.
- To provide archive import, analysis, capture, and organization features.
What SoTree Does Not Do
- SoTree does not sell personal data.
- SoTree does not use imported social-media archives for advertising.
- SoTree is not affiliated with X, Twitter, Meta, Facebook, or Instagram.
- Users should only import archives they own or have legal rights to process.
Third-Party Services
- Firebase / Google services may be used for authentication and app infrastructure.
- RevenueCat may be used for subscription status and entitlement access.
- Google Play Billing and Apple billing services may process purchases, renewals, refunds, and billing records where applicable.
- These providers may process data according to their own policies.
Security
We use reasonable technical and organizational measures to help protect information used by the service. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
Children's Privacy
SoTree is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through SoTree, contact us so we can review and take appropriate action.
Your Rights
Depending on your location, you may have rights to access, update, correct, or request deletion of information associated with your account. You can review deletion options on the Data Deletion page or contact us at alaka.softwares@gmail.com.
Retention and Deletion
Retention periods may vary depending on the type of information, features used, account status, operational needs, legal obligations, and third-party billing requirements. Account and service metadata deletion can be requested through the Data Deletion page.
